Can you be contacted by phone?
Unfortunately we don't offer a customer service over the phone. Please contact us through facebook, instagram, e-mail or through our contact form (fastest).
Can I change or cancel my order?
To change or cancel your order please contact us immediately through our contact form. Please note that orders for which a tracking number has been issued cannot be changed or canceled, as they are already on their way to the postal office.
Are all products available in stock in your store in Vienna?
Yes! All products that can added to the online shopping cart are also immediately available in our physical store.
How much are shipping fees? How long will it take to arrive?
Both depend on the country where you live. Please take a look at our shipping fees and delivery times here.
Are all taxes and duties included?
For delivery addresses in the EU and Norway they are.
Do you ship to countries outside the European Union?
Yes. Please note, that our prices are taxed included only for customers inside the European Union and Norway. Customers from other countries may need to pay import duties or taxes upon delivery. Please contact your local customs office for details.
Can I write my address in my native language?
Yes. はい。Sí. Да. 예. Jā. Ναί. כן. 可以.