Can you be contacted by phone?
Unfortunately we don't offer a customer service over the phone. Please contact us through facebook, instagram, e-mail or through our contact form.
How much are shipping and handling fees? How long will it take to arrive?
Both depend on the country where you live. Please take a look at our shipping fees and delivery times here.
Are all taxes and duties included? I have seen better prices on Amazon or Ebay.
Yes, all our prices are final prices. Some offers on Amazon or Ebay are from sellers outside of the European Union, therefore their prices do not reflect the extra taxes and custom duties due upon delivery. We ship from Austria, so you will not pay anything more if you live inside the European Union.
Can I order an item that is not on your website?
If you know the item's model number or exact name we can try to find it for you. Send us a message.
Do you ship to Norway, Switzerland, Lichtenstein, etc?
Yes. Please note, that because those countries are outside of the the European Customs union, you may need pay import duties or taxes upon delivery. Please contact your local customs office for details.