Shipping costs and partners
We mail through the Austrian Post from Monday to Friday (except on Austrian holidays). Our shipping fees is calculated based on the goods' total value after vouchers and promotions:
|rest of world*||€24.95||€19.95||€14.95||€9.95|
For "rest of world": free Austrian Post shipping after €250.
Countries served (average working days required for delivery in brackets):
AT(1~2), BE(5), BG(7), CY(9), CZ(4), DE(3), DK(7), EE(7), EL(7), ES(9), FI(7), FR(5), HR(5), HU(5), IE(9), IT(6), LV(7), LT(7), LU(4), MT(11), NL(5), PL(7), PT(9), RO(9), SI(5), SE(7), SK(5).
non-EU Europe and outlying islands:
CH(4*), IS(7*), LI(3*), NO(7**),RS(7*). Åland Island(21*), Guernsey(21*), Isle of Man(21*), Jersey(21*), Greenland(21*), Helgoland(21*).
*Our prices do not include custom duties and taxes for deliveries to CH, IS, LI, RS, UK and outlying islands so they may due upon delivery. Time at customs not included in the average delivery times shown the brackets.
**For deliveries to Norway our prices shown already include the Norge 25% VAT and as we are VOEC registered our parcels will not be held at customs.
Brexit: Sales to the mainland customs area of the UK (i.e. Wales, Scotland, England and Northern I.) ceased on 01.01.2020 indefinitely. Sales to related regions, i.e. Guernsey, Isle of Man, Jersey and the Republic of Ireland remain unaffected and continue being available.
Rest of world:
Australia(30*), Canada(30*) , Hong Kong(21*), Israel(30*), Japan(21*), New Zealand(21*), Macau(21*), Singapore(30*), South Korea(30*) Taiwan(30*), USA(30*).
*Our prices do not include custom duties and taxes for deliveries to Rest of the world so they may due upon delivery. Time at customs not included in the average delivery times shown the brackets.
Customers in the EU can return products within 14 days of delivery. Please let us know in advance that you would like to return a product.
Refunds will be made in the same manner in which the original payment was made.
Click & Collect:
You can pick-up your order from our shop in Vienna, Austria, click here for our business hours. The shipping method "click 'n collect" will appear after typing in your Austrian address during check-out. We will keep your order ready for collection for 2 weeks.