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non-EU and Island: free shipping at €200
rest of world: free shipping at €250

Countries served and their average working days required for delivery:

European Union and Monaco:
Austria: 1~2, Belgium: 5, Bulgaria: 7, Cyprus: 9, Czechia: 4, Denmark: 7, Estonia: 7, Finland: 7, France: 5, Germany: 3 (*Germany saver shipping: 6), Greece: 7, Kroatia: 5, Hungary: 5, Ireland (Republic): 9,  Italy: 6,  Latvia: 7, Lithuania: 7, Luxemburg: 4, Monaco: 6, Malta: 11, Netherlands: 5, Poland: 7, Portugal: 9, Romania: 9, Slovakia: 5, Slovenia: 5, Spain: 9, Sweden: 7.

non-EU Europe and outlying islands:
non-EU countries:
Iceland: (7*), Liechtenstein: 3*, Norway: 7**, Serbia: 7*, Switzerland: 4*.
Outlying island: Åland Island: 21*, Guernsey: 21*, Isle of Man: 21*, Jersey: 21*, Greenland: 21*, Helgoland: 21*.

*Our prices do not include custom duties and taxes for deliveries to CH, IS, LI, RS, UK and outlying islands so they may due upon delivery. No shipping to P.O. boxes or pack stations. Time at customs not included in the average delivery times shown the brackets. 
**For deliveries to Norway our prices shown already include the Norge 25% VAT and as we are VOEC registered our parcels will not be held at customs.

Brexit: Sales to the mainland customs area of the UK (i.e. Wales, Scotland, England and Northern I.) ceased on 01.01.2020 indefinitely. Sales to related regions, i.e. Guernsey, Isle of Man, Jersey and the Republic of Ireland remain unaffected and continue being available.

Rest of world:
Australia: 21*, Canada: 21*, Hong Kong: 21*, Japan: 21*, New Zealand: 21*, Macau: 21*, Singapore: 21*, South Korea: 21*, Taiwan: 21*, USA: 21*.
*Our prices do not include custom duties and taxes for deliveries to Rest of the world so they may due upon delivery. No shipping to P.O. boxes or pack stations. Time at customs not included in the average delivery times shown the brackets.

Germany economy saver:
The economy saver service is only for delivery destinations in Germany and it is our suggested service for German customers. It is only a little bit slower than the regular service, but more economical.  

DHL Express:
We may offer DHL Express to your country. Please type in your country to find out if this is the case and get a quote.

Thin shipping:
Some thin products (e.g. refills) may be qualify for thin shipping as a 5mm or thinner letter. Such items will be marked as such on their product page.

Returns:
Customers in the EU can return products within 14 days of delivery. Please let us know in advance that you would like to return a product.